Now, I'm not some raving fanboy who wontonly raves about Microsoft, but for this post? Yeah. I will. This is about sending a big "Kudos!" over to Microsoft.
"Why?" you ask? Well, the sad news is that my Xbox 360 horked up on me a few weeks ago. I came back from a trip over Memorial Day weekend, and it wouldn't turn back on. Yeah. Bad news. The previous week, I had a lockup and a scary moment trying to get it restarted (and when it did finally come back on, I copied all the "critical" save games off to a memory card!).
So. As I said: full-on wedge. Not good. Some perusing on the web showed how to get an error code out of the thing, and some things to do to try and get it working. No luck. Hunk o' unusable circuitry. Sent an email to Xbox Support describing the problem. Got one back saying "do this", which I had already done. Called them, and here is where it gets good.
The guy on the phone was quite apologetic for the problem. I wasn't being a pain, yet he was being very nice and solicitous. He got my details and had an empty box sent to me. It arrived the next week, and I packed up the Xbox and sent it off to repair.
"Oh, woe is me!" thinking it wouldn't come back for several weeks. But no... I got back from a trip today, and sitting there is a replacement Xbox. Just like that. No muss, no fuss, and even while out of warranty. How frickin' cool is that?
(yeah, it shouldn't have broke in the first place, but I work with computers all the time, and the Xbox is even more finely-tuned than those... it doesn't really surprise me to see a failure. what makes it all nice is their response to the problem)